Return & Refund Policy

You have 30 days from the date of delivery to request a return for most products. The return window begins on the date the package is delivered to you (as confirmed by tracking information), not the date of order or shipment.

If you received a defective or damaged product, you have 60 days from the date of delivery to report the issue and request a return, exchange, or refund.

Returns requested after the applicable return window has closed will not be accepted, except where required by applicable law.

2.1 Eligible for Return

To qualify for a return, the following conditions must be met: • The item must be unused, uninstalled, and in its original condition. • The item must be in its original packaging, including all accessories, manuals, cables, adapters, mounting hardware, and any other components that were included. • You must have proof of purchase (order confirmation email or order number). • The return request must be submitted within the applicable return window.

2.2 Not Eligible for Return

The following items cannot be returned unless they arrive defective or damaged: • Products that have been used, installed, mounted, or show signs of wear. • Products with missing parts, accessories, or original packaging. • Products that have been modified, altered, or repaired by someone other than TozyTech or an authorized service provider. • Products damaged due to misuse, neglect, accident, or failure to follow the manufacturer's instructions. • Micro-SD cards, memory cards, or other consumable accessories that have been opened or used. • Items marked as "Final Sale" or "Non-Returnable" on the product listing at the time of purchase.

If you receive a product that is defective, damaged during shipping, or different from what you ordered, we will make it right at no additional cost to you. In these cases:

• We will provide a prepaid return shipping label (or arrange a suitable return method for international orders). • You may choose a full refund, a replacement product, or an exchange. • Original shipping costs will be refunded.

To report a defective, damaged, or incorrect item, please contact us at [email protected] within 60 days of delivery. Please include: • Your order number. • A description of the issue. • Photographs clearly showing the defect, damage, or discrepancy.

We may request additional information or photos to process your claim. In some cases, we may offer a refund or replacement without requiring the item to be returned.

To start a return, please follow these steps:

1. Contact us at [email protected] with your order number and the reason for the return. Please include photos if the product is defective or damaged. 2. Wait for return authorization. Our team will review your request and respond within 2 business days with a Return Authorization (RA) number and return instructions. 3. Pack the item securely in its original packaging, including all accessories, manuals, and components. 4. Ship the item to the return address provided in our return instructions. Write the RA number clearly on the outside of the package. 5. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Important: Do not return items without first obtaining a Return Authorization. Unauthorized returns may be refused or returned to you at your expense.

5.1 Standard Returns (Change of Mind)

If you are returning a product because you changed your mind or no longer want it (and the product is not defective), return shipping costs are the responsibility of the buyer.

Since TozyTech ships internationally, return shipping from the United States or other countries may involve higher costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of items shipped without tracking. TozyTech is not responsible for items lost in return transit.

5.2 Defective, Damaged, or Incorrect Items

If the return is due to a defect, shipping damage, or an error on our part, TozyTech will cover the cost of return shipping. We will either provide a prepaid return label or reimburse you for reasonable return shipping costs upon receipt of the returned item.

5.3 International Returns — Customs & Duties

For international returns, any customs duties, taxes, or fees incurred during the return shipment are the responsibility of the buyer for standard returns. For defective/damaged item returns, TozyTech will reimburse documented customs costs.

6.1 Refund Processing

Once your return is received and inspected, we will send you an email notification confirming receipt and whether your refund has been approved.

Approved refunds will be processed to your original payment method within 10 business days of our approval. Depending on your bank or credit card provider, it may take an additional 5–10 business days for the refund to appear on your statement.

6.2 Partial Refunds

A partial refund may be issued in the following circumstances: • The returned item shows signs of use, wear, or installation that reduce its resale value. • The item is returned with missing accessories, components, or packaging. • The item was returned outside the standard 30-day window but within the 60-day defective item window.

The amount of any partial refund will be determined on a case-by-case basis and communicated to you before processing.

6.3 Late or Missing Refunds

If you have not received your refund within the expected timeframe: • First, check with your bank or credit card company — refunds may take time to be officially posted. • Contact your payment provider (PayPal, bank, etc.) as there is often a processing period before a refund appears. • If you have done both of the above and still have not received your refund, contact us at [email protected] and we will investigate.

We offer exchanges for defective or damaged items only. If you need to exchange an item for the same product, please contact us at [email protected].

If you would like a different product, we recommend returning the original item for a refund and placing a new order for the desired product.

8.1 Electronic Products (Cameras, Steamers, etc.)

• Electronic products must be returned in their original, factory-sealed condition if possible. • If the product has been powered on or installed for testing, it must be fully reset to factory settings before return (where applicable). • All cables, adapters, power supplies, mounting hardware, and manuals must be included. • Memory cards (micro-SD) that have been opened or used are non-returnable. • If a camera has been connected to a WiFi network or user account, you must disconnect and remove the device from the associated app before returning.

8.2 Home & Organization Products (Drawers, etc.)

• Items must be unassembled (if applicable) and returned in their original packaging. • Products that show signs of use, scratching, or staining are not eligible for a return unless they arrived in that condition.

You may cancel your order for a full refund if the order has not yet been shipped. To cancel, contact us at [email protected] as soon as possible with your order number.

If the order has already been shipped, you will need to wait to receive it and then follow the standard return process outlined above.

If the order is in transit and you refuse delivery, a refund will be issued minus any shipping costs incurred by TozyTech.

Products covered by a manufacturer's warranty may be eligible for repair, replacement, or refund beyond the 30-day return window, subject to the terms of the manufacturer's warranty.

To make a warranty claim, contact us at [email protected] with your order number, a description of the issue, and photos if possible. We will coordinate with the manufacturer on your behalf where possible.

Warranty coverage does not extend to damage caused by misuse, accident, unauthorized modification, or normal wear and tear.

This Return & Refund Policy does not limit or override any consumer rights you may have under applicable law. If you are located in a jurisdiction that provides additional consumer protection rights (including implied warranties of merchantability, fitness for a particular purpose, or mandatory cooling-off periods), those rights apply in addition to this policy.

For customers in the United States, your rights under the Magnuson-Moss Warranty Act and applicable state consumer protection laws are fully preserved.

For customers in the European Union or the United Kingdom, you may have the right to cancel an online purchase within 14 days of delivery under the Consumer Contracts Regulations, regardless of the reason.

TozyTech reserves the right to refuse returns or limit future purchases from customers who abuse this return policy. Examples of abuse include, but are not limited to:

• Excessive returns that suggest a pattern inconsistent with normal consumer purchasing. • Returning used or worn products as "unused." • Returning products with missing parts that were present at delivery. • Filing false claims of damage or defect.

If you have any questions about this Return & Refund Policy or need assistance with a return, please reach out to us:

Email: [email protected] Website: tozytech.com Response time: Within 2 business days

We are committed to resolving all return and refund requests fairly and promptly.